Booking Policies
- A valid and updated card-on-file is required to hold all appointments. To reserve your session, we require a 30% deposit. This amount is deducted from your total cost of service once your session is complete. Full payment is due at the end of service. Please complete and submit our required medical intake form after you've scheduled an appointment. It will be sent to you via your email.
Payment
- Payments can be made in the form of all valid cards. Cash is only accepted as a form of gratuity for your massage therapist.
- We require a valid credit card to remain on file at all times. Your credit card will be charged in the event of cancellations, no-shows, or to pay for your service and all applicable fees/addons.
Tipping
- Tipping your service provider is not required but greatly appreciated. Tipping can be done at any time with a valid card or cash directly to your service provider.
- Standard industry gratuity is suggested to be 20% of the service cost.
Travel Fee
- There is a built-in $30 fee for all mobile appointments within 10 miles of the studio's address. For clients 11-15 miles away, an addition $15 is added for a total of $45 in mobile fees. For clients 16-20 miles away, a further additional $15 is added, for a total of $60 in mobile fees. We no longer service clients more than 20 miles away from the studio.
Cancellations
- A 1-time forgiveness is offered to all clients for last-minute cancellations.
- 24-hours notice is required for all appointment cancellations and rescheduling. If you cancel (or reschedule) your appointment with less than 24-hours notice, you will be subject to a penalty of 50% of the total cost of the service. If you cancel within 3 hours of your appointment start time, you will be charged 100% of your appointment cost.
- Multiple last-minute cancellations and/or no-shows may result in a permanent ban from our services as a client.
- If you must cancel or reschedule your appointment, call or text us at (385) 245-5287.
No-Show Appointments and No-Show Refund Policy
- If you are more than 15 minutes late to your appointment, you will be marked as a no-show and you will be required to pay for the service in full. An invoice will be sent to you and you will have 30 days to make your payment. Non-paid invoices may be sent to a collection agency to attempt to collect your past-due amount.
- Appointments that were prepaid in full are non-refundable for no-show appointments.
General Refund Policy
- We do not provide refunds for completed appointments.
- For cancellations, a 24-hour notice is required to receive a refund if an appointment has been paid in full, with the exception of the 30% non-refundable booking fee.
- Purchases of gift cards are non-refundable.
Provider Safety
- If our providers feel unsafe or threatened at any time during your service, they reserve the right to end the session and ban you from all future appointments.
- In the event a provider leaves for safety reasons, you will not receive a refund and will be charged the full cost for your service.
Tardiness
- Please be ready for your provider when they arrive.
- Clients who are late will have their session time reduced for that appointment and will not be extended.
- Clients who are more than 15 minutes late in meeting their provider will be considered a no-show and will be charged the full amount for their session.